State Farm® Insurance Agent Nicole Ferrero

"I was with Allstate for 40 plus years until one day my rate went up over $400. I switched to AARP The Hartford. One year later they went up $400. I asked a friend who referred me to Nicole. She and State Farm took good care of me. Very professional and to the point. I got the exact coverage for over $400 less. Thank you for your help."

"After >6 frustrating weeks with a different State Farm Agent trying to gain access my landlord policies online with ZERO agent-initiated updates, I moved our family's Landlord policies to Nicole Ferrero's office. The customer service provided by Kayla Stowell at Nicole's was a welcome and refreshing change. Not only was my online access sorted out, but Kayla took the initiative to provided me with regular updates on how the lengthy back-office workflow was progressing. Since all State Farm agents sell the same product, you owe it to yourself to engage an agency, like Nicole's, who happily provide exceptional service."

"Called in asking for a new quote on my vehicle because of a terrible experience with my current insurance company. In all honesty I wasn’t planning on switching and was just upset of the previous situation. However, after speaking with the young lady (I believe her name was Kayla) I think switching over is the best decision. Customer service matters to me and having the personal communication with a person who lives in my area just makes sense."

"I have been with the Nicole Ferraro agency for almost 8 years where I have auto and homeowners insurance. I have always been treated kindly by the staff who I find will bend over backwards to help with any situation or problem that might arise. This past week there was a complicated situation that came up, that did not have an obvious, immediate solution. Many different people answered my calls or emails - Nicole, Susan, Lisa (Leasa?) and Stacie - they ALL were patient and helpful. Kayla was the person I primarily worked with. She was wonderful! Really, I thought I was back in the 80's when customer service was a real thing! She was always kind and patient, never gave up, worked tirelessly to get the problem solved...maintaind great clarity in a confusing situation...in short, helped me get an excellent outcome. I do highly recommend Kayla - she is very efficient at her job...I recommend the whole agency for your insurance needs, actually....I used to be in the business...I know what I am talking about!"

"Kayla has been so helpful anytime we have called in. I seem to be getting old because I don’t love that it’s almost impossible to speak to a human at most insurance companies these days. Kayla always calls back same day and is helpful every time, even when I’m in a terrible mood lol. Thank you, Kayla!"

"I called Nicole late Saturday afternoon when I asked her for a quote. When we started I was at work and didn't have a lot time, no problem she said. Nicole took all my info and texted me the quote that night. She said she would give me call on Sunday, on a Sunday I was thinking they are closed. On that Sunday she called asked if I wanted to start my policy, I was very impressed and I switched right then and there. Thank you Nicole for everything. Art"