State Farm® Insurance Agent Nicole Ferrero

"Elissa was wonderful and more than helpful! Answered all my questions. Very knowledgeable,courteous,friendly and helpful ! Always a pleasure speaking with the State farm team!!!! Muchas gracias Elissa! 😃😺"

"Efficient, friendly and professional - great follow up!"

"Elissa is always such a great help when I need anything insurance related!! So happy to be on board with this office. Great rates, awesome service, and very friendly."

"I’ve never had a more comfortable insurance experience. I’d like to thank Elissa with Nicole Ferrero's office for looking out for us and fighting on our behalf. I’ve left multiple calls with a smile on my face, which I can’t say very often. Excellent service."

"Destanie is super responsive and knowledgeable, highly recommend this team. THEY ARE STELLAR!"

"I recently had the pleasure of working with Destanie, and I couldn't be happier with the experience. She is incredibly knowledgeable and attentive. Her communication skills are excellent, making the whole process smooth and enjoyable. I highly recommend Destanie for anyone looking for insurance."

"Great experience, made the process easy and everyone was very kind."

"I was at my wits end with my old insurance company. I had spoke with Susan a few months ago, and remembered how kind and sincere she was. I called her and she set up my plan, went into the office to sign all the documents and it was the easiest - most pleasant experience I’ve have ever had. (With insurance companies )Susan is so sweet and kind. She explained every to me , I made my payment and was out the door within 15 minutes. GREAT people, excellent customer service and a Great price. They truly care about you."

"The State Farm office in Sahuarita is great! The people are knowledgeable and friendly, very ready to help. Kayla has been great to work with. She went above and beyond without me having to ask. I wouldn't want to go anywhere else."

"Every person I’ve interacted with has been wonderful. Sarah went above and beyond for me and my family, ensuring that she found us the best price and coverage. She dedicated so much time and attention to us and I appreciate her hard work. I’m very happy we switched our insurance over to State Farm and this office is particular. I highly recommend them! If you’re putting off shopping for insurance because you’re avoiding the hassle, give Nicole’s office a chance. They made our transition smooth and painless."

"Prompt service with a smile. Very pleased."

"Susan was so helpful and guided us through the process of starting a claim for a total loss vehicle. She was wonderful to work with. I highly recommend Susan and State Farm ."

"Nicole Ferrero State Farm insurance agency is very good. They saved me hundreds of dollars on my home and auto insurance. The staff there is very knowledgeable and friendly. I highly recommend them."

"When someone picks an insurance company they look for value, coverage, reputation and great insurance agents. My agents Nicole Ferrero and Kayla Stowell have gone above and beyond to see that when I need my insurance question answered they do promptly. Great job State Farms!"

"We have been extremely happy with Nicole and her team at state farm Since we moved to Arizona. They we're able to take care of all our insurance needs for our vehicles and at a great price. Also we are usually on the road during the summer and we're very appreciative of the courtesy call to let us know that our policies were up for renewal. We can't say the same about our prior insurance companies I highly recommend State Farm"

"The Nicole Ferrero Agency is truly exceptional! Nicole, Susan, Joshlyn, Elissa and Stacie have consistently demonstrated that they have their customers best interests at heart. They go above and beyond to help me in any way possible and are always there when I need them. Their dedication and personalized service makes all the difference. I highly recommend this agency to anyone looking for a team that truly cares and delivers outstanding support. Thank you for everything!"

"The agents and all of their support staff have been very helpful. State farm was a few hundred dollars than what we were paying. Give them a call for a quote!"

"Short version: State Farm is great but Nicole Ferrero's office is full of people that will give you wrong information to the point that it literally costs you extra money. pros: everyone I have dealt with has been pretty friendly cons: see below 1) I was being charged extra because they had my vehicles features listed incorrectly. I caught this mistake myself. Apparently, according to the person I spoke to, VIN numbers don't tell them all of the vehicle's features (i.e. 4 wheel drive) so rather than calling me to seek clarification they just make assumptions which coincidentally were not only inaccurate but also resulted in higher rates. Seems sketchy but okay, I'll give the benefit of the doubt. 2) I was late on a payment. I called in to make the payment which was taken by someone in the office. I was told that my policy had canceled (I was unaware) but paying a certain amount would reinstate my policy. I was assured that i was covered/insured before the phone call ended. 3) time goes by, about 5 weeks, and I hadn't received a bill nor had I received new cards in the mail. I called the office again and to my surprise I was told that I didn't have coverage. I asked what happened to the payment I made and I was told that it was just floating out there in space. so I was unknowingly without insurance for well over a month by this time even though they had record of my payment. 4) I purchased a new policy through Nicole Ferrero's office (in hindsight this was a mistake on my part) but because my coverage had lapsed severely due to the previous mistake #3) my rate went up by about 50%. I was told I would get a check in the mail for the payment I made that was never applied to anything. This alone was very frustrating. I am literally paying for their mistakes and misguidance. 5) about 6 weeks goes by and I still haven't got a check even though I am making my payments. So with very little confidence I called to seek an explanation. Yes, I had to initiate the conversation because I wasn't notified pro-actively. At this point I can't say I was surprised. I was told that I would not be getting a check, but instead would be credited for the amount of the payment. Would I be credited in one lump sum? Nope, they're going to sprinkle smaller credits across the life of the policy until the amount credited equals what I was owed. 6) now I want to leave State Farm but doing so would mean I don't get all of my money back so I have to wait. I now have zero confidence and zero trust in this office. I may just call State Farm to see if I can switch agents instead of leaving the company. Stay clear of Nicole Ferreros office."

"State Farm agent Susan Henry is an absolute gem! I recently moved back to Arizona and had to transfer all of my policies and also add some new ones. Susan made the process simple and enjoyable and really took the time to explain all of the various options available to me. As the commercials say, “Like a good neighbor, State Farm is there”. She’s been more like a great neighbor to me! There was an unexpected life event that came up that Susan expertly helped me to navigate. She also took the time to listen to me. I’ve been with State Farm for decades and while everyone at State Farm over the years has been pleasant and easy to work with (and everyone at Nicole’s office has been great!), Susan is definitely my favorite! If you are looking for an awesome insurance agent to work with, I would highly recommend speaking with Susan. You can work with her from anywhere in Arizona! – Jeff Z."

"Great customer service. Thank you Kayla"

"Great experience with Sara! She answered all of my questions and I never felt like a burden. I had A LOT of questions too!! Would definitely recommend doing business with this office."

"Joshlyn most helpful! Special thanks to Susan Henry! She handled the transition from Geico to State Farm auto and home coverage for me. A pro! Great customer service! Thanks ladies!"

"Staff was attentive and helpful, glad we found them for our insurance needs."

"I am so happy to have a local agent! Trying to deal with someone in another state on the phone when I had USAA was a struggle! Nicole Ferrero’s agency has awesome customer service!"

"Good deal"